Refund Policy
Last Updated: 31 March 2026
This Refund Policy explains the conditions under which refunds may or may not be granted for digital products offered through the Website operated by NOT HOBBY SCHOOL LLP.
This policy should be read together with the Terms of Service available at:
https://nothobby.school/terms
The Terms of Service govern the general use of the Website and the provision of digital products and services offered by the Company.
By purchasing any Product through the Website, the Customer acknowledges and agrees to the terms described in this Refund Policy.
⸻
1. Introduction
1.1. This Refund Policy describes the circumstances under which refunds may be requested or granted in relation to digital products offered by NOT HOBBY SCHOOL LLP through its Website.
1.2. The purpose of this policy is to provide transparency regarding the Company’s approach to refund requests while protecting the integrity of digital educational products that are delivered electronically.
1.3. This Refund Policy forms part of the contractual relationship between the Customer and the Company and should be read together with the Terms of Service available at:
https://nothobby.school/terms
1.4. In the event of any inconsistency between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.
⸻
2. Nature of the Product
2.1. The products offered by the Company consist of digital educational content delivered electronically through the internet.
2.2. Such products may include online courses, educational programs, recorded lessons, guides, templates, instructions, demonstrations, and other digital learning materials.
2.3. The Product is provided in digital form and does not involve the shipment of any physical goods.
2.4. Access to the Product may be provided through various digital delivery methods, including but not limited to email instructions, access links, communication platforms, private groups, or other digital environments determined by the Company.
2.5. Due to the nature of digital products, once access to the Product or Digital Content has been granted, the materials may be viewed, downloaded, copied, or otherwise used by the Customer.
2.6. For this reason, refund eligibility for digital products is subject to specific limitations described in this Refund Policy and in the Terms of Service.
⸻
3. Immediate Access to Digital Content
3.1. The Company typically provides access to the Product shortly after the Customer successfully completes a purchase through the Website and the payment has been confirmed by the Payment Provider.
3.2. Access to the Product may be provided through electronic means, including but not limited to email instructions, invitation links, messaging platforms, private groups, Telegram channels, Telegram bots, or other digital environments used for delivering the Product.
3.3. By completing the purchase, the Customer expressly requests that the Company begin providing access to the Product as soon as payment confirmation has been received or as soon as reasonably practicable thereafter.
3.4. The Customer understands that the Product is delivered in digital form and that access to the Product may be granted shortly after payment is confirmed.
3.5. Granting access to the Product constitutes the commencement of the Company’s contractual performance in providing digital content.
3.6. Evidence that access has been granted may include, without limitation:
• confirmation of payment by the Payment Provider;
• sending access instructions to the Customer’s email address;
• providing invitation links or login credentials;
• granting access to a communication channel, private group, or other digital environment associated with the Product;
• providing access to any educational platform or digital learning environment used for delivering the Product.
3.7. Once access to the Product has been granted through any of the methods described above, the Product shall be considered delivered in digital form.
⸻
4. Waiver of Withdrawal Right for Digital Content
4.1. The Customer acknowledges that the Product consists of digital content supplied electronically.
4.2. By completing a purchase through the Website, the Customer expressly agrees that the Company may begin providing access to the digital content before the expiry of any statutory withdrawal or cancellation period that might otherwise apply under applicable consumer protection laws.
4.3. The Customer further acknowledges that once access to the digital content has been granted, the Customer may lose the statutory right to withdraw from or cancel the purchase, to the fullest extent permitted by applicable law.
4.4. This waiver applies because digital content may be immediately viewed, accessed, copied, or otherwise used once access is provided.
4.5. For this reason, refunds will generally not be granted merely because the Customer changed their mind after access to the digital content has been provided.
4.6. Nothing in this Refund Policy limits any mandatory rights that cannot legally be excluded under applicable consumer protection laws, including rights that may apply where digital content is defective or not supplied as described.
⸻
5. General Refund Policy
5.1. Due to the digital nature of the Product and the immediate access that may be granted after purchase, refunds are generally not provided once access to the Product or Digital Content has been granted.
5.2. The Customer acknowledges that digital content can be viewed, downloaded, copied, or otherwise used immediately after access is provided.
5.3. For this reason, once access to the Product has been granted, the Company is generally unable to offer refunds merely because the Customer decides not to use the Product.
5.4. The Company encourages Customers to carefully review all information about the Product available on the Website before completing a purchase.
5.5. By completing a purchase, the Customer confirms that they have reviewed the information provided about the Product and that they understand the nature of the digital content being purchased.
5.6. Refunds may only be considered in limited circumstances described in this Refund Policy or where required under applicable law.
⸻
6. Situations Where Refunds Are Not Provided
6.1. Refunds will generally not be provided in the following circumstances:
• the Customer has accessed the Product and later decides that the Product is not suitable for their needs;
• the Customer changes their mind after purchase;
• the Customer expected different personal results, outcomes, or business success from using the Product;
• the Customer did not have sufficient time to use or complete the Product;
• the Customer did not complete the educational materials, lessons, or assignments included in the Product;
• the Customer misunderstood the scope or nature of the Product despite information provided on the Website;
• the Customer experiences difficulty using third-party platforms, software, tools, or services referenced in the Product;
• the Customer fails to follow the instructions, materials, or guidance provided within the Product.
6.2. The Product is provided as an educational resource, and results may vary depending on numerous factors including the Customer’s effort, experience, skills, and external circumstances.
6.3. For this reason, dissatisfaction with personal results, expectations, or outcomes does not constitute a valid basis for a refund.
⸻
7. Result-Based Conditional Refund Option
7.1. In certain limited circumstances described in the Terms of Service, the Company may offer a conditional refund option based on the Customer’s completion of the educational materials and assignments included in the Product, subject to the specific conditions described in the Terms of Service.
7.2. This option is intended to provide Customers with an opportunity to demonstrate that they have fully engaged with the educational content before requesting a refund.
7.3. In order to be eligible for a result-based refund consideration, the Customer may be required to complete the lessons, assignments, or exercises specified by the Company as part of the applicable refund conditions.
7.4. The Customer may also be required to provide reasonable evidence that the required assignments, exercises, or actions have been completed in accordance with the instructions provided within the Product.
7.5. The Company reserves the right to review any submitted materials or evidence in order to determine whether the conditions for a result-based refund have been met.
7.6. If the Customer fails to complete the required educational materials, assignments, or exercises in accordance with the instructions provided within the Product, the Customer shall not be eligible for a refund under this option.
7.7. The availability and specific conditions of any result-based refund option are determined by the Company and may be described in more detail in the Terms of Service or on the Website. In the event of any inconsistency, the Terms of Service shall prevail.
⸻
8. Situations Where Refunds May Be Considered
8.1. Although refunds are generally not provided for digital products after access has been granted, the Company may consider refund requests in limited circumstances where appropriate.
8.2. Such circumstances may include, but are not limited to:
• accidental duplicate payments made for the same Product;
• technical errors that resulted in an incorrect payment being processed;
• situations where access to the Product could not be provided due to a verified technical failure on the Company’s side;
• situations where a refund is required under applicable consumer protection laws.
8.3. Each request will be reviewed individually based on the specific circumstances and the information provided by the Customer.
8.4. The Company reserves the right to request additional information or documentation in order to investigate a refund request.
8.5. Any decision regarding a refund will be made by the Company after reviewing the circumstances of the request and the information provided by the Customer, taking into account this Refund Policy, the Terms of Service, and applicable law.
⸻
9. Refund Request Procedure
9.1. If a Customer wishes to request a refund in circumstances described in this Refund Policy, the request should be submitted directly to the Company through the official support email.
9.2. Refund requests must be sent to:
nothobby.school@gmail.com
9.3. In order for the Company to properly review the request, the Customer should provide sufficient information to identify the purchase and explain the reason for the request.
9.4. The refund request should include, where applicable:
• the Customer’s name or the name used during purchase;
• the email address used during purchase;
• the date of the purchase;
• the Product purchased;
• a description of the issue or reason for the refund request;
• any relevant supporting information or documentation.
9.5. Submitting a refund request does not automatically guarantee that a refund will be granted.
9.6. The Company encourages Customers to contact support with any questions or technical issues before submitting a refund request, as many issues can often be resolved without the need for a refund.
⸻
10. Review and Processing of Refund Requests
10.1. Upon receiving a refund request, the Company will review the information provided by the Customer and may request additional details if necessary.
10.2. Each request will be evaluated based on the circumstances described in this Refund Policy and the Terms of Service.
10.3. The Company will make reasonable efforts to review refund requests within a reasonable period of time; however, response times may vary depending on operational workload, weekends, public holidays, or technical circumstances beyond the Company’s control.
10.4. If a refund request is approved, the refund will generally be processed using the same payment method that was used for the original transaction, unless otherwise required by the Payment Provider.
10.5. Processing times for approved refunds may depend on the policies and processing times of the Payment Provider or financial institution involved in the transaction.
10.6. Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded under applicable law.
⸻
11. Company Information and Contact Details
11.1. The Product described in this Refund Policy is provided by:
NOT HOBBY SCHOOL LLP
A limited liability partnership registered in England and Wales
Company Number: OC460179
Registered Office:
2 Frederick Street
Kings Cross
London WC1X 0ND
United Kingdom
11.2. The Company operates the following website:
https://nothobby.school/
11.3. Questions relating to this Refund Policy or refund requests may be directed to the Company using the following contact details:
Support Email:
nothobby.school@gmail.com
11.4. The Company will make reasonable efforts to review refund-related inquiries within a reasonable period of time, subject to operational circumstances.
Last Updated: 31 March 2026
This Refund Policy explains the conditions under which refunds may or may not be granted for digital products offered through the Website operated by NOT HOBBY SCHOOL LLP.
This policy should be read together with the Terms of Service available at:
https://nothobby.school/terms
The Terms of Service govern the general use of the Website and the provision of digital products and services offered by the Company.
By purchasing any Product through the Website, the Customer acknowledges and agrees to the terms described in this Refund Policy.
⸻
1. Introduction
1.1. This Refund Policy describes the circumstances under which refunds may be requested or granted in relation to digital products offered by NOT HOBBY SCHOOL LLP through its Website.
1.2. The purpose of this policy is to provide transparency regarding the Company’s approach to refund requests while protecting the integrity of digital educational products that are delivered electronically.
1.3. This Refund Policy forms part of the contractual relationship between the Customer and the Company and should be read together with the Terms of Service available at:
https://nothobby.school/terms
1.4. In the event of any inconsistency between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.
⸻
2. Nature of the Product
2.1. The products offered by the Company consist of digital educational content delivered electronically through the internet.
2.2. Such products may include online courses, educational programs, recorded lessons, guides, templates, instructions, demonstrations, and other digital learning materials.
2.3. The Product is provided in digital form and does not involve the shipment of any physical goods.
2.4. Access to the Product may be provided through various digital delivery methods, including but not limited to email instructions, access links, communication platforms, private groups, or other digital environments determined by the Company.
2.5. Due to the nature of digital products, once access to the Product or Digital Content has been granted, the materials may be viewed, downloaded, copied, or otherwise used by the Customer.
2.6. For this reason, refund eligibility for digital products is subject to specific limitations described in this Refund Policy and in the Terms of Service.
⸻
3. Immediate Access to Digital Content
3.1. The Company typically provides access to the Product shortly after the Customer successfully completes a purchase through the Website and the payment has been confirmed by the Payment Provider.
3.2. Access to the Product may be provided through electronic means, including but not limited to email instructions, invitation links, messaging platforms, private groups, Telegram channels, Telegram bots, or other digital environments used for delivering the Product.
3.3. By completing the purchase, the Customer expressly requests that the Company begin providing access to the Product as soon as payment confirmation has been received or as soon as reasonably practicable thereafter.
3.4. The Customer understands that the Product is delivered in digital form and that access to the Product may be granted shortly after payment is confirmed.
3.5. Granting access to the Product constitutes the commencement of the Company’s contractual performance in providing digital content.
3.6. Evidence that access has been granted may include, without limitation:
• confirmation of payment by the Payment Provider;
• sending access instructions to the Customer’s email address;
• providing invitation links or login credentials;
• granting access to a communication channel, private group, or other digital environment associated with the Product;
• providing access to any educational platform or digital learning environment used for delivering the Product.
3.7. Once access to the Product has been granted through any of the methods described above, the Product shall be considered delivered in digital form.
⸻
4. Waiver of Withdrawal Right for Digital Content
4.1. The Customer acknowledges that the Product consists of digital content supplied electronically.
4.2. By completing a purchase through the Website, the Customer expressly agrees that the Company may begin providing access to the digital content before the expiry of any statutory withdrawal or cancellation period that might otherwise apply under applicable consumer protection laws.
4.3. The Customer further acknowledges that once access to the digital content has been granted, the Customer may lose the statutory right to withdraw from or cancel the purchase, to the fullest extent permitted by applicable law.
4.4. This waiver applies because digital content may be immediately viewed, accessed, copied, or otherwise used once access is provided.
4.5. For this reason, refunds will generally not be granted merely because the Customer changed their mind after access to the digital content has been provided.
4.6. Nothing in this Refund Policy limits any mandatory rights that cannot legally be excluded under applicable consumer protection laws, including rights that may apply where digital content is defective or not supplied as described.
⸻
5. General Refund Policy
5.1. Due to the digital nature of the Product and the immediate access that may be granted after purchase, refunds are generally not provided once access to the Product or Digital Content has been granted.
5.2. The Customer acknowledges that digital content can be viewed, downloaded, copied, or otherwise used immediately after access is provided.
5.3. For this reason, once access to the Product has been granted, the Company is generally unable to offer refunds merely because the Customer decides not to use the Product.
5.4. The Company encourages Customers to carefully review all information about the Product available on the Website before completing a purchase.
5.5. By completing a purchase, the Customer confirms that they have reviewed the information provided about the Product and that they understand the nature of the digital content being purchased.
5.6. Refunds may only be considered in limited circumstances described in this Refund Policy or where required under applicable law.
⸻
6. Situations Where Refunds Are Not Provided
6.1. Refunds will generally not be provided in the following circumstances:
• the Customer has accessed the Product and later decides that the Product is not suitable for their needs;
• the Customer changes their mind after purchase;
• the Customer expected different personal results, outcomes, or business success from using the Product;
• the Customer did not have sufficient time to use or complete the Product;
• the Customer did not complete the educational materials, lessons, or assignments included in the Product;
• the Customer misunderstood the scope or nature of the Product despite information provided on the Website;
• the Customer experiences difficulty using third-party platforms, software, tools, or services referenced in the Product;
• the Customer fails to follow the instructions, materials, or guidance provided within the Product.
6.2. The Product is provided as an educational resource, and results may vary depending on numerous factors including the Customer’s effort, experience, skills, and external circumstances.
6.3. For this reason, dissatisfaction with personal results, expectations, or outcomes does not constitute a valid basis for a refund.
⸻
7. Result-Based Conditional Refund Option
7.1. In certain limited circumstances described in the Terms of Service, the Company may offer a conditional refund option based on the Customer’s completion of the educational materials and assignments included in the Product, subject to the specific conditions described in the Terms of Service.
7.2. This option is intended to provide Customers with an opportunity to demonstrate that they have fully engaged with the educational content before requesting a refund.
7.3. In order to be eligible for a result-based refund consideration, the Customer may be required to complete the lessons, assignments, or exercises specified by the Company as part of the applicable refund conditions.
7.4. The Customer may also be required to provide reasonable evidence that the required assignments, exercises, or actions have been completed in accordance with the instructions provided within the Product.
7.5. The Company reserves the right to review any submitted materials or evidence in order to determine whether the conditions for a result-based refund have been met.
7.6. If the Customer fails to complete the required educational materials, assignments, or exercises in accordance with the instructions provided within the Product, the Customer shall not be eligible for a refund under this option.
7.7. The availability and specific conditions of any result-based refund option are determined by the Company and may be described in more detail in the Terms of Service or on the Website. In the event of any inconsistency, the Terms of Service shall prevail.
⸻
8. Situations Where Refunds May Be Considered
8.1. Although refunds are generally not provided for digital products after access has been granted, the Company may consider refund requests in limited circumstances where appropriate.
8.2. Such circumstances may include, but are not limited to:
• accidental duplicate payments made for the same Product;
• technical errors that resulted in an incorrect payment being processed;
• situations where access to the Product could not be provided due to a verified technical failure on the Company’s side;
• situations where a refund is required under applicable consumer protection laws.
8.3. Each request will be reviewed individually based on the specific circumstances and the information provided by the Customer.
8.4. The Company reserves the right to request additional information or documentation in order to investigate a refund request.
8.5. Any decision regarding a refund will be made by the Company after reviewing the circumstances of the request and the information provided by the Customer, taking into account this Refund Policy, the Terms of Service, and applicable law.
⸻
9. Refund Request Procedure
9.1. If a Customer wishes to request a refund in circumstances described in this Refund Policy, the request should be submitted directly to the Company through the official support email.
9.2. Refund requests must be sent to:
nothobby.school@gmail.com
9.3. In order for the Company to properly review the request, the Customer should provide sufficient information to identify the purchase and explain the reason for the request.
9.4. The refund request should include, where applicable:
• the Customer’s name or the name used during purchase;
• the email address used during purchase;
• the date of the purchase;
• the Product purchased;
• a description of the issue or reason for the refund request;
• any relevant supporting information or documentation.
9.5. Submitting a refund request does not automatically guarantee that a refund will be granted.
9.6. The Company encourages Customers to contact support with any questions or technical issues before submitting a refund request, as many issues can often be resolved without the need for a refund.
⸻
10. Review and Processing of Refund Requests
10.1. Upon receiving a refund request, the Company will review the information provided by the Customer and may request additional details if necessary.
10.2. Each request will be evaluated based on the circumstances described in this Refund Policy and the Terms of Service.
10.3. The Company will make reasonable efforts to review refund requests within a reasonable period of time; however, response times may vary depending on operational workload, weekends, public holidays, or technical circumstances beyond the Company’s control.
10.4. If a refund request is approved, the refund will generally be processed using the same payment method that was used for the original transaction, unless otherwise required by the Payment Provider.
10.5. Processing times for approved refunds may depend on the policies and processing times of the Payment Provider or financial institution involved in the transaction.
10.6. Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be excluded under applicable law.
⸻
11. Company Information and Contact Details
11.1. The Product described in this Refund Policy is provided by:
NOT HOBBY SCHOOL LLP
A limited liability partnership registered in England and Wales
Company Number: OC460179
Registered Office:
2 Frederick Street
Kings Cross
London WC1X 0ND
United Kingdom
11.2. The Company operates the following website:
https://nothobby.school/
11.3. Questions relating to this Refund Policy or refund requests may be directed to the Company using the following contact details:
Support Email:
nothobby.school@gmail.com
11.4. The Company will make reasonable efforts to review refund-related inquiries within a reasonable period of time, subject to operational circumstances.
NOT HOBBY SCHOOL LLP
A limited liability partnership registered in England and Wales
Company Number: OC460179
Registered Office:
2 Frederick Street
Kings Cross
London WC1X 0ND
United Kingdom
© 2026 NOT HOBBY SCHOOL LLP
All rights reserved
A limited liability partnership registered in England and Wales
Company Number: OC460179
Registered Office:
2 Frederick Street
Kings Cross
London WC1X 0ND
United Kingdom
© 2026 NOT HOBBY SCHOOL LLP
All rights reserved
Support: nothobby.school@gmail.com
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